Quantcast
Channel: Experience Results – The Perfect Customer Experience
Viewing all articles
Browse latest Browse all 21

Customer Experience Pays off at Whole Foods Cash Register

$
0
0

“We’re just basically out-competing everyone,” says John Mackey, explaining the success of his Whole Foods “organic” supermarket chain, as quoted by Seth Lubove in Forbes (2/14/05). “Safeway and Albertsons have annual sales ten times as large,” as Whole Foods, “but are valued at only $8 billion apiece.”

Whole Foods is valued at $6 billion. Winn-Dixie has “six times as many stores” as Whole Foods and “three times as much in sales,” but “is valued at just 10 percent of Whole Foods’ market value.” While “profits are expected to fall 31 percent at Safeway and 6 percent at Albertsons for 2004,” and A&P, Pathmark and Winn-Dixie “piled up a total of $195 million in ... Read More

The post Customer Experience Pays off at Whole Foods Cash Register appeared first on The Perfect Customer Experience.


Viewing all articles
Browse latest Browse all 21

Latest Images

Trending Articles





Latest Images